Last Updated: March 25, 2024
Thank you for booking with SharedStream. We understand that plans can change, and we have developed this Refund Policy to provide clarity regarding refunds for our travel services. This policy should be read in conjunction with our Terms and Conditions.
By making a booking with SharedStream, you acknowledge and agree to this Refund Policy.
A non-refundable deposit is required to secure your booking. The deposit amount varies depending on the type of travel service booked and will be clearly communicated during the booking process. Deposits are non-refundable except in circumstances where we cancel your tour or travel service prior to departure (excluding cancellations due to force majeure events).
Final payment is typically due 60 days prior to departure, unless otherwise specified in your booking confirmation. Different payment terms may apply for certain promotions, special offers, or specific travel suppliers, which will be clearly communicated at the time of booking.
For bookings made within 60 days of departure, full payment is required at the time of booking.
If you need to cancel your booking, you must notify us in writing by sending an email to [email protected]. The date we receive your written cancellation notice will determine the cancellation fees applicable.
Unless otherwise specified in your booking confirmation, the following cancellation fees apply:
| Days before departure | Cancellation fee (% of total booking cost) |
|---|---|
| More than 60 days | Loss of deposit |
| 60-30 days | 50% |
| 29-15 days | 75% |
| 14 days or less | 100% |
Some travel services, including but not limited to river cruises, ocean cruises, and certain tour operators, may have different cancellation policies. These special cancellation terms will be clearly communicated at the time of booking and will take precedence over our standard cancellation fees.
Certain promotional rates, special offers, or third-party services may be non-refundable. This will be clearly indicated at the time of booking. Non-refundable bookings are not eligible for any refund in the event of cancellation.
Some tours require a minimum number of participants to operate. If this minimum is not reached, we reserve the right to cancel the tour. In such cases, we will offer you the following options:
We may cancel your booking due to Force Majeure events, which include but are not limited to: natural disasters, acts of government, acts of terrorism, war, civil unrest, pandemic, epidemic, or other circumstances beyond our reasonable control. In such cases, we will offer you the following options:
Please note that in Force Majeure situations, cash refunds may not always be possible, as we may not receive refunds from our suppliers.
If we cancel your booking for reasons other than insufficient participants or Force Majeure events, you will be entitled to a full refund of all monies paid to us.
In the event of cancellation by us, we will not be liable for any additional expenses you may have incurred in preparation for your trip (such as visas, vaccinations, non-refundable connecting flights, or accommodation), nor will we be liable for any compensation for disappointment, inconvenience, or loss of enjoyment.
If you wish to change your booking (such as changing dates, destinations, or travel services), your request must be made in writing to [email protected]. While we will endeavor to accommodate your request, please note that:
We reserve the right to make changes to your booking before departure due to operational or commercial reasons. If we make a significant change to your booking (such as a change of destination, a change to a lower standard of accommodation, or a change of departure time by more than 12 hours), we will inform you as soon as reasonably possible and offer you the following options:
For minor changes, such as a change of accommodation to another of the same or higher standard, a change in the order of the itinerary, or a change of transportation to a similar standard, we will inform you but will not offer the options above.
If we need to make changes to your travel service after departure due to unforeseen circumstances, we will make suitable alternative arrangements. If these alternative arrangements are of a lower standard than booked, you will be entitled to a partial refund for the difference in value.
Refunds will be processed to the original form of payment used for the booking. If the original payment method is no longer valid or available, we will contact you to arrange an alternative refund method.
We will process refunds within 30 days of confirming the refund amount. Please note that while we will process your refund promptly, it may take additional time for the funds to appear in your account, depending on your payment provider's policies.
For services provided by third-party suppliers, refunds are subject to the supplier's own refund policies and processing times. We will act as an intermediary to facilitate these refunds, but the timing and amount of the refund will be determined by the supplier's policies.
We strongly recommend that you purchase comprehensive travel insurance at the time of booking. Travel insurance may provide coverage for cancellation fees and other losses in certain circumstances, such as illness, injury, or unforeseen events.
Travel insurance premiums are non-refundable once purchased, regardless of whether you cancel your travel arrangements or if we cancel your booking.
No refunds will be provided for any unused portion of a travel service once travel has commenced, regardless of the reason for not using the service. This includes but is not limited to:
If you are unable to use a portion of your travel service due to illness or injury, we recommend that you contact your travel insurance provider to determine if you are eligible for compensation under your policy.
If you need to cancel your booking due to illness or injury, standard cancellation fees will apply. However, we encourage you to contact your travel insurance provider, as you may be able to make a claim under your policy for these cancellation fees.
In the event of death or serious illness requiring hospitalization of yourself, a traveling companion, or an immediate family member, we may, at our discretion, offer more favorable cancellation terms. Supporting documentation, such as a medical certificate or death certificate, will be required.
If a government travel advisory against travel to your destination is issued after you have made your booking, we will work with you to:
If you experience an issue during your trip that you believe warrants a refund or compensation, please follow these steps:
We will investigate your complaint and respond within 30 days of receiving your written complaint. If a refund or compensation is warranted, we will process it according to section 5 of this policy.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will be revised accordingly. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
SharedStream
1 Jim Island
Sebastianchester, ME6 5PD
United Kingdom
Email: [email protected]
Phone: +449929904801